We’re looking for a Customer Success Specialist (Technical) to help our business clients feel confident using our parcel locker ecosystem. Most of your work will happen through email or our service desk. No call-center vibes here.
You’ll guide clients through flows, solve issues by checking what really happened in the system, run onboarding sessions, and help keep us all in sync. You don’t need to code, but we do expect you to have a curiosity and a good feel for how systems connect.
What you’ll be doing
Helping clients (in a smart, calm way)
- Support our B2B clients through email and service desk
- Explain how our workflows and interfaces work (simple and clear)
Solving issues
- Manage tickets in service desk
- Test and try to reproduce issues yourself (flows, actions, edge cases) to spot whether it’s a software glitch, hardware quirk, or just a misstep in the process
- Assign tasks to our maintenance team when someone needs to physically visit a locker
Onboarding new clients
- Run friendly onboarding sessions
- Show them how to use our Business Portal, Business App and lockers
- Create simple guides and checklists
Keeping things organised
- Prepare small reports (SLA status, ticket stats, usage trends)
- Share patterns or recurring issues with the Product and Ops teams
- Keep clients and teammates in the loop
What you should bring
Light technical skills
- Basic understanding of how systems talk to each other (APIs, tokens, data moving from A → B — conceptually)
- Comfortable reading simple data (JSON, logs, timestamps)
- Ability to follow a process and think logically
People skills
- Clear, friendly written communication
- Ability to explain things simply without sounding robotic
- Experience in customer success, operations, or similar B2B roles
- Good organisational habits & not letting tickets disappear into the void
What this role is not
- Not a call center job
- Not a “phones ringing all day” kind of thing
- Not script-based support
- Not just password resets and copy-paste answers
This is a thoughtful, structured, client-facing role with a light technical twist.
👉🏼 I'm Interested